Privacy Policy
PRIVACY POLICY
The business known as Mae Hill Farm is referred to in this Policy as ‘we’, ‘us’ or ‘our’.
We recognise that your privacy is important and we’re committed to protecting the personal information we collect from you. This policy sets out how we collect, use, disclose and otherwise manage your personal information.
What personal information we collect
- We may collect and hold personal information about you, that is, information that can identify you.
- We collect the following categories of personal information:
- As a customer, prospective customer, supplier or user of our Site we may collect information such as your name, address, and other contact information including phone number and email address, country or state of residence.
- We also collect details of other interactions that you have with us, together with any other information that you choose to provide us with, for example, through your interactions with our accounts or technical support teams.
What we will do with your information
- The information collected from customers, prospective customers, suppliers or users of our site may be used for the following purposes:
- to provide access to our products and services, or to provide quotes or offers for, and updates about, our products and services;
- to send a confirmation notice, tax invoice or receipt of sale or other service provided;
- to administer and manage accounts, including password resetting, responding to questions raised;
- for marketing purposes or to send you our newsletter or emails about our business offerings.
What we will not do with your personal information
- We will keep your personal information confidential and not sell or knowingly divulge your information to advertisers or any external third parties, unless:
- we believe, in good faith, that we are required to share your information with a third party in order to comply with law, regulation, legal process, court order or subpoena;
- the disclosure is to a third party that acts on our behalf, such as contractor, or distributor of our products and services;
- in connection with any transaction involving our companies or assets, where another party acquires ownership or operation of one of our companies, in which case that successor organization will be subject to this Privacy Policy;
- If third parties act on our behalf, we require them to hold, use and disclose your personal information in accordance with this Privacy Policy and applicable privacy obligations.
How we collect and process your information
- We collect your personal information in a number of ways including:
- directly from you (unless it is unreasonable or impracticable to do so);
- from third parties such as our marketers, distributors or sales agents;
- We also ask for your consent to use any personal information collected in accordance with this Privacy Policy at the time of login to our Site. If you do not wish to provide us with your consent, then you must not use the Site.
How long we hold your information
- We retain the personal information that we collect from you for as long as it is needed to provide our services to you and to provide access to the Site or to manage your account. We take reasonable steps to delete the personal information we collect if you opt out of receiving further communications from us, or if you ask us to delete your information. We may however retain and use personal information as necessary to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements.
Updating and accessing your personal information
- You have a right to request a copy of the personal information we hold about you, and you can also update your personal information at any time, in each case by contacting our Privacy Officer (details below).
- If you wish to receive a copy of your personal information or to update or correct information held about you, please address your request to the Privacy Officer (details below).
Keeping your personal information secure
- We are committed to information security. We will use all reasonable endeavours to keep the personal information we collect and use in a secure environment. As part of our privacy compliance processes we review these security procedures.
- We also expect all our employees and contractors to comply with this Privacy Policy, and we will take appropriate actions to address breaches by employees and contractors of the obligations imposed by this Privacy Policy.
Data transfers, storage and processing globally
- As we operate globally, we on occasion may allow your personal information to be accessed in countries other than your own location. We may do this where data is accessed by our sales, operational or customer support team.
Cookies
- A cookie is a little piece of information handed to a web browser from a web server that contains information that can be retrieved from the server later. When you visit the Site the server may attach a cookie to your computer’s memory. We use cookies to better display our website, to save you time, to provide better technical support and to track website usage.
Revision of Privacy Policy
- We will publish this Policy on our website. We reserve the right to change, modify, or revise this Privacy Policy in order to comply with any applicable laws, to reflect changes in our processes or for any other reason at any time. Therefore you are required to check the Privacy Policy periodically to read about any changes, modifications, or revisions. You will be deemed to have consented to such variation by your continued use of the Site following any changes being made.
Contact Us
- All requests to access, update and delete personal information as well as questions and concerns about your personal information and this Privacy Policy should be directed to the Privacy Officer, frances@maehillfarm.com.au. We will endeavour to respond to your query as quickly as possible. If you are not satisfied with the response you receive, you have the right to contact the regulator responsible for privacy at: www.privacy.gov.au